Return Policy
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt and I will refund or exchange the piece.
Returned items should be in the same condition they were received and must be returned in the original packaging with a note with your name and contact details. I will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, I will exchange the item.
Please note:
- Goods will only be accepted for return if they are despatched within 7 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection I recommend that you send the parcel using a trackable delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
I recommend that customers return goods for refund or exchange using a reputable courier and ensure the artifact is adequately packed and insured against loss or damage.
Bespoke or customised artefacts:
I think you will appreciate that any artefact which has been made to a customer’s own specification present a problem as they will not be in a standard size or finish. As such I will be unable to sell them. For this reason I can not offer a refund on bespoke or customised artefacts -unless they are damaged or faulty.
To reassure our bespoke customers are completely satisfied with their finished artefact we provide them with detailed designs and samples swatches of the finish. I will not proceed to make an artefact until a customer is completely happy with the design and finish of the piece they are commissioning.
Rest assured this is a tried and tested approach that delivers satisfaction. Please feel free to contact me with any queries or reservations you may have.